:root{--font-heading: "Outfit", -apple-system, BlinkMacSystemFont, sans-serif;--font-body: "Inter", -apple-system, BlinkMacSystemFont, sans-serif;--bg-primary: #0f172a;--bg-secondary: #1e293b;--bg-tertiary: #334155;--bg-glass: rgba(30, 41, 59, .7);--bg-card: rgba(30, 41, 59, .85);--border-color: rgba(255, 255, 255, .08);--border-highlight: rgba(99, 102, 241, .3);--text-primary: #f8fafc;--text-secondary: #94a3b8;--text-muted: #64748b;--accent-primary: #6366f1;--accent-primary-hover: #4f46e5;--accent-glow: rgba(99, 102, 241, .35);--success: #10b981;--success-bg: rgba(16, 185, 129, .12);--warning: #f59e0b;--warning-bg: rgba(245, 158, 11, .12);--danger: #ef4444;--danger-bg: rgba(239, 68, 68, .12);--info: #38bdf8;--sidebar-width: 250px;--header-height: 64px;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .2), 0 4px 6px -2px rgba(0, 0, 0, .1);--shadow-glow: 0 0 25px var(--accent-glow);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 16px;--radius-full: 9999px}[data-theme=light]{--bg-primary: #f8fafc;--bg-secondary: #ffffff;--bg-tertiary: #f1f5f9;--bg-glass: rgba(255, 255, 255, .8);--bg-card: #ffffff;--border-color: #e2e8f0;--border-highlight: rgba(99, 102, 241, .25);--text-primary: #0f172a;--text-secondary: #475569;--text-muted: #94a3b8;--accent-primary: #4f46e5;--accent-primary-hover: #4338ca;--accent-glow: rgba(79, 70, 229, .2);--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .05);--shadow-lg: 0 10px 25px -5px rgba(0, 0, 0, .08)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-body);background:var(--bg-primary);color:var(--text-primary);min-height:100vh;overflow-x:hidden;-webkit-font-smoothing:antialiased}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);font-weight:700;letter-spacing:-.02em}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--bg-tertiary);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.app-container{display:flex;min-height:100vh;background:var(--bg-primary)}.main-content{flex:1;display:flex;flex-direction:column;height:100vh;overflow:hidden;position:relative}.page-body{flex:1;overflow-y:auto;padding:24px}.glass-card{background:var(--bg-card);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--border-color);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);transition:border-color .2s,box-shadow .2s}.glass-card:hover{border-color:var(--border-highlight)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 18px;border-radius:var(--radius-md);font-family:var(--font-body);font-size:14px;font-weight:600;cursor:pointer;border:none;outline:none;transition:all .2s cubic-bezier(.16,1,.3,1);text-decoration:none}.btn-primary{background:linear-gradient(135deg,var(--accent-primary) 0%,#4338ca 100%);color:#fff;box-shadow:0 4px 12px var(--accent-glow)}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 6px 18px var(--accent-glow);opacity:.95}.btn-primary:active{transform:translateY(0)}.btn-secondary{background:var(--bg-tertiary);color:var(--text-primary);border:1px solid var(--border-color)}.btn-secondary:hover{background:var(--border-color)}.btn-danger{background:var(--danger-bg);color:var(--danger);border:1px solid rgba(239,68,68,.3)}.btn-danger:hover{background:var(--danger);color:#fff}.btn-success{background:var(--success);color:#fff}.btn-sm{padding:6px 12px;font-size:12px;border-radius:var(--radius-sm)}.form-group{display:flex;flex-direction:column;gap:6px;margin-bottom:16px}.form-label{font-size:13px;font-weight:600;color:var(--text-secondary)}.form-input,.form-select,.form-textarea{padding:10px 14px;background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-primary);font-family:var(--font-body);font-size:14px;outline:none;transition:all .2s}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-glow)}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:var(--radius-full);font-size:11px;font-weight:600;text-transform:capitalize}.badge-online{background:var(--success-bg);color:var(--success);border:1px solid rgba(16,185,129,.3)}.badge-busy{background:var(--warning-bg);color:var(--warning);border:1px solid rgba(245,158,11,.3)}.badge-offline{background:#94a3b81f;color:var(--text-muted);border:1px solid rgba(148,163,184,.2)}.badge-active{background:#6366f126;color:#818cf8}.badge-queued{background:var(--warning-bg);color:var(--warning)}.badge-resolved{background:var(--success-bg);color:var(--success)}@keyframes fadeIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.animate-fade-in{animation:fadeIn .25s ease-out forwards}@keyframes pulseDot{0%{transform:scale(.95);box-shadow:0 0 #10b981b3}70%{transform:scale(1);box-shadow:0 0 0 6px #10b98100}to{transform:scale(.95);box-shadow:0 0 #10b98100}}.status-dot-pulse{width:8px;height:8px;border-radius:50%;background:var(--success);animation:pulseDot 2s infinite}.designer-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,.8fr);gap:28px;align-items:start}@media(max-width:1024px){.designer-grid{grid-template-columns:1fr!important;gap:20px!important}}@media(max-width:640px){.page-body{padding:12px 14px!important}}